Refund Policy

Returns and Refunds

Where applicable, return eligibility, timeframes, and instructions are communicated through the online platform where a transaction is completed. Customers should review the information provided with their order and contact support before returning any item.

Requesting Assistance

To request a return or report an issue, contact us with your order details and a clear description of the concern. We will review the request and provide the appropriate next steps.

Condition of Returns

Items approved for return generally must be unused, in their original condition, and returned with any included packaging, unless the item arrived damaged or applicable law provides otherwise.

Refund Processing

Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider. Original shipping costs may be non-refundable unless required by law or the return results from an error.

Contact

For return or refund assistance, email contact@aureacommerce.blog or call +55 61 98169-0231.